Refund Policy

Effective November 10, 2026

You can get a full refund of any charge, including monthly renewals, if you ask within 14 days of the charge date. You do not need to give a reason. We approve every request made in time, and Paddle, as Merchant of Record, sends the money back.

How to request a refund

1. Email support@crmferry.app from the address on your account, or contact Paddle at paddle.net.
2. Include the order number from your Paddle receipt, or the date and amount of the charge.
3. We approve the refund and pass it to Paddle, then confirm by email. Paddle also emails you when the refund is issued.

How the money comes back

Paddle.com is the Merchant of Record for all our orders, so Paddle issues the refund to the card or payment method you used. How long it takes to appear on your statement depends on your bank or card issuer.

What happens to your account

• When the refund is issued, your subscription is cancelled and access ends at that time.
• Export any data you want to keep before you request the refund.

After 14 days

Charges older than 14 days are not refunded, including partial months. You can still cancel at any time to stop future charges, and you keep access until the end of the month you paid for.

Billing errors

If you were charged twice, charged after cancelling, or charged the wrong amount, we arrange a full refund of the incorrect charge through Paddle, regardless of how long ago it happened.

Your rights under law

This policy does not reduce any rights you have under the consumer laws of your country. For example, Taiwan's Consumer Protection Act gives consumers 7 days to cancel a distance purchase, and our 14 day refund window already covers that period. Paddle's Refund Policy may also apply to your purchase.